Any Qouestion?

FREQUENTLY ASKED QUESTIONS

Can I ask you questions before making a purchase?

Certainly! We take pride in our customer-centric approach. We can offer you many options before purchase—it's our advantage to provide customers with what they need, not just what we have. Feel free to reach out with any questions or specific requirements, and our team will be delighted to assist you in finding the perfect Persian carpet.

Why should I buy from your website instead of your competitors?

Discerning between originals and imitations is crucial when selecting a Persian carpet. Our commitment stands out—we guarantee each piece as an authentic, handwoven work of art. Choosing us means investing in the rich heritage and craftsmanship of an original Persian carpet. Additionally, we provide a certificate for every rug, offering you assurance and documentation of the authenticity of your valuable purchase.

Can I return an item?

Yes, we understand that your satisfaction is of utmost importance to us. If your order does not match what you expected or if there are issues such as carpet rupture, technical defects, or appearance discrepancies, you can easily return or replace your carpet. Our customer-friendly return policy is designed to ensure that you can shop with confidence, knowing that your investment is fully protected.

Do you have machine-made rugs?

No, we exclusively offer authentic Persian carpets. Our commitment to preserving the artistry and heritage of Persian craftsmanship means we refrain from machine-made options. Our collection is a testament to the soulful stories woven into each original piece, avoiding synthetic materials, unhealthy piles, and chemical dyes.

What makes Kansorug stand out in terms of value?

At Kansorug, we've eliminated unnecessary layers, connecting you directly to the heart of Persian craftsmanship. This approach guarantees you receive exceptional value in every carpet.

Are the colors in the photos accurate representations of the carpets?

We strive to provide accurate images of our Persian carpets. However, colors may vary slightly due to lighting and monitor settings. To ensure complete satisfaction, before sending your order, we can provide additional photos of the carpet, allowing you to review and confirm that everything meets your expectations.

Can I find a carpet within my budget?

Absolutely. Our diverse collection caters to every taste and budget. Whether you're seeking a timeless masterpiece or an affordable yet elegant solution, we have services tailored to your needs. Just share your requirements, and we'll guide you to the perfect Persian carpet that aligns with your preferences and budget constraints.

What sets your Persian carpets apart from others in the market?

Our Persian carpets are sourced directly from Iran's bazaars, ensuring authenticity and traditional craftsmanship. It's important to note that not all Persian carpets are woven in Iran; be cautious of imitations, particularly those claiming to be handwoven in China. By obtaining our carpets directly from Iran's bazaars, we guarantee the origin and quality of each piece in our collection.

Can I contact you just to learn more about Persian rugs and the market in Iran?

Yes, please do! We love sharing our passion for Persian rugs and providing insights into the Iran market. Feel free to reach out with any questions or curiosities. We're here to chat and share our knowledge.

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